ServiceTitan Community

jenn_comfortmax · 05-09-2024

How do you keep a text message going out if you check no notifications, do you have to delete the number from the account? For instance, I have a dad and son, the dad is on the son's account because he goes there when his son can't to let the tech in...

jenn_comfortmax · 04-17-2024

Good morning Service Titan World!!I need help please. I was trying to see how to send out mass text messages yesterday and created a campaign titled "Spring Time is Here." All the calls coming in, I used to see who it was that was calling in the bubb...

jenn_comfortmax · 03-28-2024

Good morning everyone!I am looking for feedback on how early you start your outbound calling? I have a hard time thinking of myself as the customer, I would not like a call or a text at 8am in the morning. I think 9 is still a little too early. Your ...

jenn_comfortmax · 02-27-2024

Is there a way when you are in the chat section and booking a recurring service event for the job details to automatically be entered (pop up) instead of having to enter it all in? Hope that makes sense.

jenn_comfortmax · 02-08-2024

Hello, so glad to be a part of this community. I have been in the HVAC industry for over 20 years but only almost 2 years in ST. Glad to have found this community and look forward to all the advise and ideas.Have a great day, be well and be blessed.J...

jenn_comfortmax · 05-09-2024

We only guarantee the first call, other than that, I put them on the schedule and will call when the tech is on the way. I do ask the customer if they prefer morning or afternoon and try to accommodate them.

jenn_comfortmax · 05-01-2024

WOW, that is awesome!! I love it, however can't do that as I am the only one in my office. I could always do one on myself.... 

jenn_comfortmax · 04-30-2024

I have the same, what about creating a tag for DO NOT SEND MARKETING EMAILS OR TEXTS?

jenn_comfortmax · 04-30-2024

I make sure to put in the notes in all caps and pin it so the note stays on top that the customer has opted out of all marketing text messages.

jenn_comfortmax · 04-30-2024

It is hard to stay positive when I am the only CSR/Dispatcher in the office. I always play my Christian music that keeps me grounded. I remind myself how I would react if I was on the phone being the customer and how I would like to be treated. I lik...

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Re: Double and triple Maintenance - overbooking issue

Re: Remaining positive on calls

Re: Is there a setting to prevent any texts or emails for a particular customer?

Re: Is there a setting to prevent any texts or emails for a particular customer?

Re: Remaining positive on calls