Posts

Resolved! Calender

Greetings everyone,We've been utilizing Service Titan for just over two weeks now, so there's still plenty to familiarize ourselves with. We transitioned from Jobber.My company handles a substantial workload that requires invoicing in the office by m...

MattJet by New Contributor
  • 232 Views
  • 2 replies
  • 1 kudos

Remaining positive on calls

Conversation topic for the group:As a Customer Service Representative, we are the first voice the client hears so we want to make sure it is a pleasant one. However, if a Customer Service Representative is genuinely having a bad day and is upset - ho...

KhianaKlatt by Valued Contributor II
  • 1417 Views
  • 26 replies
  • 7 kudos

Video: How to build a CSR Scorecard into a Custom Dashboard

Hey friends! I get this question a lot, so finally made a video for it. If you're wondering how to build a CSR Scorecard into a Custom Dashboard, say no more. Check out my video below! CSR Scorecard in Custom Dashboard Let me know if you have any que...

BrittanyB
by Contributor III
  • 624 Views
  • 7 replies
  • 5 kudos

CSR / Dispatcher Lunch and Learn this week!

Hello group members! It's the third week of the month - and you know what that means... Lunch and Learn! We meet the third Thursday of every month to bring you training and provide a space for you to share challenges, ask questions, and share advice ...

odiseo-castrejon-1SPu0KT-Ejg-unsplash.jpg
asnow
by Valued Contributor II
  • 211 Views
  • 0 replies
  • 2 kudos

Monday Motivation -- Week 15

How was everyone's Weekend?? What are your plans for this week? What is on your todo list? Preparing for our monthly call, how can we help you this month?

Quote-29.png

🚨 New Feature Early Access Opportunity

Just saw the new Weekly Dispatch Board feature has an early access sign-up option. https://community.servicetitan.com/t5/Dispatch/Ready-Set-Dispatch-Announcing-the-launch-of-the-new-Weekly/td-p/46921

Dispatch Board Messaging/Notifications - User Testing 🤓

Hi! It's me again! I found another place we could use some feedback from dispatchers - this is specifically for Messaging/Notifications. Find more information HERE. Thank you for always giving such great feedback, and shaping the future of ServiceTit...

BrittanyB
by Contributor III
  • 403 Views
  • 2 replies
  • 4 kudos

Teams Management - Early Access

Hello friends! Don't miss out on this post in the Dispatch discussion board: Sign Up For Teams Management - Early Access I know a handful of you will want in on this action! Have a great week!

BrittanyB
by Contributor III
  • 187 Views
  • 0 replies
  • 0 kudos