Service Titan Down
Anyone else's service titan down? Very slow, keeps throwing "application error codes (post 500)" every time we do anything. Tech's mobile isn't working either.
Posts
Schedule Assistant Question
Question about when I use Schedule Assistant. I will select a recommendation it gives, for example, 12:49 PM-1:49 PM, and hit save.But I still have to select an Arrival Window on the call booking screen. When I selected 1 PM-3 PM for an arrival windo...
Resolved! Drive Time Question - Dispatch
When scheduling service calls, do you stretch out the job to include the drive time from the previous service call to the next or do you leave a gap in the schedule to reflect the drive time?When using schedule assistant it will leave a gap for the d...
Keep track of sub contractors
I apologize if it has been asked already but:What are your workarounds for sub contractors? We will hire on sub contractors who do not use ST. (Either they aren't techy or sometimes we want to try them out and see how they are before paying for them ...
Messages Color Coded
We are a very large company and sometimes our messages get lost! When technicians are texting in it would be awesome if they could be color coded by business unit that way we would differentiate. I am wondering how many others this would help!
Signatures Should Have Editable Requirements
When a tech arrives onsite, Service Titan requires a signature upon arrival AND when the technician leaves, a signature is required. Currently this requirement is not able to be edited to be one or the other which I hope ST will change in the future....
Dispatch Board Organization
Does anyone know if you are able to arrange the way the teams display on the dispatch board? I can't find any where that would allow you do adjust the team settings.
Can I get some love "votes" for this idea!! 🙏
My dispatchers are still very frustrated with this and "seems" like it would be easy enough to implement Tech chat historyIt would be amazing if the "send message" on the technician on the dispatch board showed the chat history! We use this feature a...
[WEBINAR] Dispatch Pro: The Future of Dispatching is Here
Join us on Thursday, July 20th, at 10 am PT to hear about our latest innovation, Dispatch Pro! Powered by Titan Intelligence, Dispatch Pro is a machine learning algorithm that automatically assigns technicians to jobs to maximize profit. Learn about ...
Schedule and dispatch screens
Hi all, 1)The dispatch screen is not user friendly. We should be able to see a 3-5 day or weekly schedule so that you are not going back and forth looking at openings in dispatch. (see above) 2)The schedule screen is not useable. Very cluttered. It w...
